FAQS
What types of products does Moretin Apparel offer?
We specialize in premium hoodies, sweaters, and tees that blend timeless style with artistic designs. Each piece is crafted for quality, comfort, and a modern look.
Where are Moretin Apparel items manufactured?
All our products are crafted in Europe, ensuring the highest quality standards, ethical production, and attention to detail.
Are your designs limited edition?
Yes, each of our designs is a limited edition to keep our collections fresh and exclusive. This approach allows us to create unique pieces for our customers to enjoy.
Do you have a newsletter?
Yes! Join our newsletter to stay updated on new releases, exclusive discounts, and limited-edition collections. You can sign up at the bottom of our website.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and times may vary depending on your location.
How long will it take to receive my order?
Once your order is processed, standard delivery times are as follows:
- Europe: 3-7 business days
- North America: 7-14 business days
- Other regions: 10-20 business days
Please note that these are estimated times, and actual delivery may vary.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. Simply click the link to follow your package’s journey. Or visit the track my order page
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, IDEAL), as well as PayPal, Apple Pay, and Google Pay.
What is your return policy?
We accept returns within 14 days of purchase. Items must be unworn, in their original packaging, and in resalable condition. To initiate a return, please contact our customer service team.
How do I initiate a return or exchange?
To start a return or exchange, email us at support@moretinapparel.com with your order number and reason for return. We will guide you through the process.
Do you cover return shipping costs?
Currently, customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How should I care for my Moretin Apparel clothing?
To maintain the quality of your Moretin Apparel piece, please:
- Wash: Machine wash cold with similar colors, using a gentle detergent.
- Dry: Lay flat to dry.
How should I wash my Moretin Apparel clothing?
To keep your Moretin Apparel looking its best, machine wash it in cold water with similar colors. Use a mild detergent to preserve fabric quality and design vibrancy.
Are there any special care instructions for maintaining prints and designs?
Yes, wash your items inside out and avoid direct contact with the iron on printed areas. This helps keep the artwork looking sharp and vibrant over time.
How do I choose the right size?
Each product page includes a detailed size guide. Our tees generally have a relaxed, slightly oversized fit, while hoodies and sweaters offer a classic fit. If you’re unsure, please reach out to us for sizing recommendations.
Do you offer custom sizing or adjustments?
At this time, we do not offer custom sizing. However, our size guide covers a wide range of measurements to help you find the best fit.